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Course Content
Module 1: ITIL Foundations
0/2
ITIL – Foundations Introduction
10:43
Terminology
15:10
Module 2: IT Service Management (ITSM)
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ITSM and Services
11:41
Processes and Functions
13:51
Module 3: Service Lifecycle
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Service Lifecycle
13:08
Module 4: Service Strategy
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Introduction to Service Strategy
14:45
Service Packages, SLAs, and Assets
13:11
Service Portfolio Management
12:20
Financial Management for IT Services
15:14
Business Relationship Management
14:02
Module 5: Service Design
0/8
Introduction to Service Design
10:42
Supplier Management
12:36
Service Level Management
14:23
Service Catalogue Management
10:34
Availability Management
16:35
Capacity Management
13:56
Information Security Management
11:54
Design Coordination and IT Service Continuity Management
13:41
Module 6: Service Transition
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Introduction to Service Transition
11:07
Transition Planning and Support
11:11
Change Management
12:00
Knowledge Management
11:55
Service Asset and Configuration Management
13:28
Release and Deployment Management
17:57
Review
13:01
Module 7: Service Operations
0/6
Overview
12:19
Service Desk Function
17:49
Technical, Application, and IT Operations Management Functions
10:57
Incident and Problem Management
20:06
Event and Access Management
15:42
Request Fulfillment
11:12
Module 8: Continual Service Improvement
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Continual Service Improvement
14:15
ITIL Exam Preparation
0/1
ITIL Exam Cram
08:04
Quiz
0/1
ITIL Foundation Training Quiz
ITIL Foundations
About Lesson

An overview of ITIL foundations, the importance of IT service management, and how ITIL can help organizations improve their IT services.

 

 

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