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ITIL Foundations
Last Updated : July 30, 2024
Mortii
33 Lessons
1 Enrolled

About Course

This comprehensive ITIL Foundation Training course covers all the essential concepts, processes, and practices of the IT Infrastructure Library (ITIL) framework. Designed for IT professionals, this course aims to provide a thorough understanding of IT service management and prepare participants for the ITIL Foundation certification exam.

What Will You Learn?

  • Understand the core concepts and terminology of ITIL.
  • Gain knowledge of IT service management processes and functions.
  • Learn about the service lifecycle and strategies for effective IT service management.
  • Understand the design, transition, and operation of IT services.
  • Prepare for ITIL certification exams.

Course Content

Module 1: ITIL Foundations

Module 2: IT Service Management (ITSM)

Module 3: Service Lifecycle

Module 4: Service Strategy

Module 5: Service Design

Module 6: Service Transition

Module 7: Service Operations

Module 8: Continual Service Improvement

ITIL Exam Preparation

Quiz

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